What's It Like To Trust An LLM: The Devolution of Trust Psychology?

Citation

Powers ST, Urquhart N, Barnes CM, Cimpeanu T, Ekárt A, Han TA, Pitt J & Guckert M (2025) What's It Like To Trust An LLM: The Devolution of Trust Psychology?. IEEE Technology and Society Magazine. https://doi.org/10.1109/MTS.2025.3583233

Abstract
The advent of Large Language Models, their sudden popularity, and their extensive use by an unprepared and therefore unskilled public raises profound questions about the societal consequences this might have on both the individual and collective levels. In particular, the benefits of a marginal increase in productivity are offset by the potential for widespread cognitive deskilling or non-skilling. While there has been much discussion about the trust relationship between humans and generative AI technologies, the longer-term consequences that the use of generative AI can have on the human capability to make trust decisions in other contexts, including interpersonal relations, have not been considered. We analyse this development using the functionalist lens of a general trust model, and deconstruct the potential loss of the human ability to make informed and reasoned trust decisions. From our observations and conclusions we derive a first set of recommendations to increase the awareness of the underlying threats, laying the foundation for a more substantive analysis of the opportunities and threats of delegating educative, cognitive and knowledge-centric tasks to unrestricted automation.