Transforming healthcare delivery with conversational AI platforms

Citation

Mahajan A & Powell D (2025) Transforming healthcare delivery with conversational AI platforms. npj Digital Medicine, 8, Art. No.: 581. https://doi.org/10.1038/s41746-025-01968-6

Abstract
Healthcare communication faces unprecedented challenges as the healthcare workforce is increasingly faced with increased administrative burdens and reduced time with patients. Conversational agents powered by generative AI may offer a potential solution by collecting information, answering questions, documenting encounters, and supporting clinical decision-making through fluid, contextual dialogue. However, realizing their potential requires rigorous validation, careful implementation, and a strong commitment to safety, equity, and preserving human-centered care.

Journal
npj Digital Medicine: Volume 8

• Published Version