Zero tolerance and violence in services for people with mental health needs

Citation

Paterson B, Miller G, Leadbetter D & Bowie V (2008) Zero tolerance and violence in services for people with mental health needs. Mental Health Practice, 11 (8), pp. 26-31. http://rcnpublishing.com/doi/abs/10.7748/mhp2008.05.11.8.26.c7707; https://doi.org/10.7748/mhp2008.05.11.8.26.c7707

Abstract
Brodie Paterson and colleagues consider the concept of 'zero tolerance' and its adoption by the NHS in England as a means of combating violence by service users towards mental health nurses. The authors describe the zero tolerance campaign as a failure, and consider the reasons why and the lessons learnt.

Keywords
policy; challenging behaviour; staff: welfare; mental health: services

Journal
Mental Health Practice: Volume 11, Issue 8