The Cross-Cultural Communication and Language Support: Standards for Maternity Care and Women’s Health

Citation

Shehata H, Mulji Y, Jennifer M, Emmett L, Gilbert R, Crookes E, Prathapan A, Senghera R, Li L, Muriel P, Orlov M, McManus A & Osei D (2025) The Cross-Cultural Communication and Language Support: Standards for Maternity Care and Women’s Health. Royal College of Obstetricians and Gynaecologists (RCOG). Royal College of Obstetricians and Gynaecologists (RCOG). https://www.rcog.org.uk/guidance/browse-all-guidance/other-guidelines-and-reports/cross-cultural-communication-and-language-support-standards-for-maternity-care-and-women-s-health/

Abstract
These standards set out practical, actionable steps for NHS commissioners, providers, agencies, and interpreters. It calls for free access to professional interpreters, robust documentation of language needs, gender-appropriate and culturally safe communication and clear processes for feedback and informed refusal. The Cross-Cultural Communications and Language Support guidance is part of the College’s programme of work focused on supporting safer maternity care. This includes the Maternity Service Standards Framework.